Concero, always watching, always listening, always learning

Tuesday, December 03 2019

Have you heard the one about the lobster and the rabbi? No, this isn’t a bad joke from the 70s, it’s a story with an important lesson or three. So, the rabbi was sitting in a dentist’s office. Waiting to be seen, he started reading about a lobster’s growth.

It’s probably just growing pains

Have you heard the one about the lobster and the rabbi? No, this isn’t a bad joke from the 70s, it’s a story with an important lesson or three. So, the rabbi was sitting in a dentist’s office. Waiting to be seen, he started reading about a lobster’s growth. A lobster is a soft, mushy animal that lives inside a hard, rigid shell, which does not expand. As the lobster grows, it feels confined and very uncomfortable. Hiding under a rock formation to protect itself from predators, it casts off its shell and produces a new one. Every time it grows too big, it repeats the process.

Learning from times of stress

The rabbi notes that as humans, we can also feel incredibly uncomfortable as we grow. In the modern age, we have many ways to ease that pain but by preventing it, we are often also preventing growth. If we don’t go through tough times, we can never learn from them. We will experience the same problems over and over again and never truly reduce our levels of stress. It’s a good idea to think of business challenges in the same way.

Concero’s rigid shell

When Concero first came into the world, we too had a rigid shell. Yes, we were experts in our field, yes, we knew how to set-up functioning infrastructure and yes, we could fix most problems that arose but our processes meant that you would have to wait to be seen. This was not a problem at the beginning. We were small and so were our clients. It was as we grew, they grew and technology advanced that we started to notice gaps in our service. Our most important goal is and always has been to create the best possible teaching and learning environment in schools. Not being on hand exactly at the point we were needed made it much harder to achieve that vision.

Breaking out

With that in mind, we broke out of our shell and changed our policies completely. Not just for the clients that were having trouble but for every client. You see, just like the lobster, we learned and we grew. It caused some stress at the time and it was a challenge to evolve all of our processes. If we hadn’t adapted, I’m sure we could have continued to serve our customers adequately for a few years but eventually, we’d all grow so big that we would burst. Something would have to change and that may well have been a change of supplier for them.

Mistakes are the fastest way to learn

Why would we tell you about this? It doesn’t seem to show Concero in the best light but it does give you a sense of our values and our strategic mindset. We set up forward thinking, future proofing infrastructure solutions but like every other human, we are not perfect. We make mistakes and sometimes, we do not react quickly enough to the changes happening around us. Instead of trying to pretend we’re perfect, we focus on growth. Yes, there’ll be some growing pains but the results will be a huge benefit to us and our clients. We aren’t the best because we know it all, we’re the best because we’re willing to learn what we don’t.

Take advantage of what we already know

Luckily, Concero are now a pretty big lobster. We have been learning for years and our knowledge of both ICT and our clients’ needs have greatly evolved. Our values don’t change and our vision remains the same, it’s just our processes that occasionally sway. So, if you’re willing to break out of your shell, get in touch and grow with Concero today.

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James Morris

Director