Sometimes we don’t realise how many people are working behind the scenes to make sure you have the best possible service. At Concero we have different teams managing a range of projects and aspects to ensure that your IT is always running smoothly and you are getting what you pay for.
We wanted to take to opportunity for you to get to know the different departments and what they do for you. Meet our CPIQ team ( Change Management, Problem Management, Implementation and Quality Assurance). The team are formed of 7 IT specialists who deal with small and large projects mainly around Strategic Support and Infrastructure projects.
- Andy Cunningham – Programme & Compliance Manager
- Ben Cleary – Systems Architect
- Chris Harris – Implementation Co-Ordinator
- Chris Wilkinson – Pre-Sales Technical Consultant
- Sam Russell – Quality Assurance Officer
- Tim Walton – Compliance Officer
- Curt Stewart – Technical Escalations Co-Ordinator
Each customer is recommended to have a development plan to identify the IT areas that need to be improved within the schools. The plan outlines key areas that are based around the working of the school and the level of work they need. This is where Programme and Compliance Manager Andy Cunningham manages his team of experts to plan, implement, install and ensure quality control across each project.
This is a bespoke service that Concero provide and is a complete solution to all your IT queries and issues. The CPIQ team see projects through from start to finish. It is hassle free as all communication and issues are dealt with by the team (even communicating with third parties) so you always have peace of mind.