A refreshing view on

ICT Support Delivery

ICT Support but simple and easy

We have designed our ICT support service to be as simple and easy to understand as possible. We have 4 tiers each of which you receive bundled services as standard adding to the outstanding value we offer.

We understand that ICT support isn't just a one size fits all. Our ICT Support Service comes in 4 tiers which helps take the stress out of ICT Support.

We want to deliver the best value and support our ICT Support Service is second to none, we strive to over deliver at all opportunities and push the boundaries of technology in schools. We work with you to ensure that you, your staff and most importantly your pupils have the right equipment and services. Our specialist teams within Concero can help you at any turn by providing a jargon free, structured approach to projects and support. Our support desk team can assist you remotely by not only fixing your issue but also providing application support should you need it.

Solving a schools network for better learning

Following the Building Schools for the Future (BSF) rebuild with the installation of a brand new network, The Kings CE School was looking forward to maximising its new resources to boost learning and teaching. However because we were not able to dictate the set-up of the network, which was designed solely as a managed service, it quickly proved to be an inadequate school solution.

Scheduled, On Demand or Fully Managed we have your back!

We like happy schools; we have bundled in so many extras with our services that allow us to say with confidence that we offer outstanding value. Our services are designed to not just focus on problems but rather the individual and the school first.

Our ICT Support service comes bundled with so many extras, see a few of them below

Service Desk

GDPR Compliant, Fast and Efficient

ICT Development Plan

Helping you plan for the future

Emergency Ofsted Support

We will be onsite during the day

System Health Checks

Daily maintenance checks

E-Safety Training

Helping staff and parents stay safe online

Our support tiers make it easy to pick what is best for your school

Our support packages have been designed to cover all eventualities that schools can face, the as standard bundled services make them outstanding value.

Scheduled

Regular onsite scheduled visits selected by the school. Ideal for Schools who do not require technical support in between each allocated scheduled visit

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On-Demand

Problems rarely occur at a convenient time so our team will fix issues in the most appropriate and efficient way. This could be remotely via phone, online, email or on-site with a technician at your school.

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Scheduled + On-Demand

The best of both and our most popular package. In addition to fixing issues remotely, over the phone or onsite as and when you need, regular onsite scheduled visits are provided weekly or fortnightly.

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Fully Managed

Our flagship support model for Secondarys and MATs

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See what our customers say

"

Schools are fast-paced, demanding environments. With the support service from Concero, everyday technology issues are quickly dealt with.

"

Sam Davies

Field View Primary School

We are happy to talk you through any questions you may have, get in touch.