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5 Common Mistakes Schools Make When Choosing an ICT Provider

Thursday, June 20 2019

Making a mistake when picking an ICT provider for your school or multi academy trust can be very costly, and is unfortunately also very common.

Making a mistake when picking an ICT provider for your school or multi academy trust can be very costly, and is unfortunately also very common. Based on the latest Department for Education (DfE) guidelines, as well as our personal experience of working within the education sector for over a decade, we have curated a list of 5 mistakes that schools and MATs regularly make so that you can easily avoid them when deciding who to trust with your ICT.

1) Choosing an ICT provider with ineffective and bad value procurement practices.

According to new DfE guidelines, effective procurement means getting the right tools, services and solutions, at the best price. Unfortunately, many ICT providers are more interested in profit than in delivering cost-effective solutions to their customers. At Concero, we have a dedicated Procurement Team whose sole purpose is to procure tools, services and solutions, which are compliant with the latest government policies and strategies, at the best price possible.

2) Choosing an ICT provider which doesn’t provide e-Safety Training as standard.

A key part of the latest DfE guidance on technology in education is the promotion of digital safety. Ensuring that all staff are adequately trained in e-Safety should therefore be a top priority for every school. e-Safety training sessions can be very expensive when purchased externally and they may not be relevant to the unique circumstances of e-Safety within a school environment. At Concero, we offer complimentary e-Safety training sessions to all of our customers, delivered by our in-house Educational Specialist.

3) Choosing an ICT provider that isn’t ‘Cyber Essentials’ certified.

According to new DfE guidelines, it is essential that when picking an EdTech supplier, schools ensure that the provider is Cyber Essentials certified. A Cyber Essentials accreditation demonstrates an organisation’s commitment to cyber security. Selecting a supplier without this crucial accreditation is inherently risky. Concero are proud to be Cyber Essentials certified.

4) Choosing an ICT provider that doesn’t seek to enhance your staff’s skills and capabilities.

Developing digital capability and skills is another key focus of the latest guidance to come from the Department for Education. Many ICT providers won’t actively seek to enhance the skills and capabilities of your staff because they may not see it as particularly important. At Concero, we offer all of our customers a variety of valuable training including; e-Safety, Safeguarding, and EPICT, as well as working with EdTech suppliers to deliver specialist training on a variety of products and solutions.

5) Choosing an ICT provider that isn’t ISO accredited.

An ISO accreditation is an internationally-recognised certificate which acknowledges that the internal policies and procedures of a company comply with the rigorous standards demanded by the International Organisation for Standardisation. Accreditations such as ISO 27001 and ISO 9001, mean that an ICT provider’s internal information security management systems are up to scratch. Choosing an ICT provider that doesn’t hold these accreditations is risky. Concero is both ISO 27001 and ISO 9001 certified.

When choosing an ICT provider look for these 5 things which signal that your prospective provider is up-to-date with the latest DfE and EdTech guidelines, as this will ensure that you don’t make a potentially costly mistake.

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Ben Cleary

System Architect