Schools today are more reliant on high performing technology than ever before. But keeping ICT systems and equipment running smoothly can feel like an unmanageable task.
Thankfully, this is something that staff and senior leaders at Field View Primary School, Bilston, no longer need worry about, since signing up to the ‘Scheduled + On-Demand’ ICT support package from Concero.
ICT that works all day, every day
The ‘Scheduled + On-Demand’ service offers all the things you’d expect from ICT support, like scheduled on-site visits to carry out routine tasks and remote support every day of the working week. But this multi-layered package offers much more.
‘With this service, schools have access to a team with a wide range of specialist skills,’ explains Sean Russell, Head of Service Delivery and Support at Concero. ‘Each time a school logs a ticket with our helpdesk, we can send out a technician with exactly the right skillset to resolve that specific issue.’
Even when Concero’s technicians aren’t on-site, senior leaders can rest assured that ongoing, remote monitoring and detection allow issues to be diagnosed and fixed before staff even become aware of them.
‘Technology needs to work whenever people want it to work, whether that is in lessons or in meetings,’ states Sam Davis, Head Teacher at Field View. ‘Schools are fast-paced, demanding environments and technology needs to be flexible to the needs of staff and students.’
She adds: ‘The day-to-day ICT support is essential to teaching and learning. Without it, teachers cannot deliver effectively the lessons they have planned. With the support service from Concero, everyday technology issues are quickly dealt with. The combination of having a technician on-site once a week and remote help the rest of the time works well for us.’
Support any time you need it
With responsive ICT support from Concero, schools know where they can turn when they most need assistance.
‘Our technicians are the first line of support for schools and MATs but we also understand that technology problems rarely occur at a convenient time,’ says Sean Russell, Head of Service Delivery and Support at Concero. ‘That is why we include emergency call-outs in all our ICT support packages. We even offer eleventh-hour Ofsted support to ensure schools are inspection-ready when the call comes in.’
At a time when schools are experiencing sustained pressure on budgets, this cost-effective service delivers responsive day-to-day support and long-term strategic ICT consultancy.
This means schools can get on with what schools do best: creating enriching educational experiences and facilitating sustained progress for their students.
To find out how Concero could work with your school to keep its ICT running smoothly, call 0333 111 0004 or visit concerouk.com today.